Support

Need help with Trama? Write to contato@dngx.com.br. We reply within 2 business days. If it's about a purchase, tell us your device and what happened; you don't need to send personal data.

Frequently asked questions

I bought something and the content didn't unlock

Tap "Restore purchases" on the app's store screen, using the same App Store or Google Play account you used for the purchase. If it still doesn't unlock, write to us.

I changed devices. Did I lose what I bought?

The Trama Pass comes back with "Restore purchases". Gems and progress are stored on the device, because Trama has no accounts; they only come back if you restore a backup of the old device onto the new one (iCloud or Google).

How do I cancel the Trama Pass?

On iPhone: Settings > [your name] > Subscriptions. On Android: Google Play > Payments & subscriptions > Subscriptions. The Pass stays valid until the end of the period you already paid for.

How do I ask for a refund?

Refunds are handled by the store: for Apple, at reportaproblem.apple.com; for Google, through your Google Play account.

How do I turn off AI chat?

In Settings, in the chat section. When it is off, the characters reply with pre-written lines, without internet.

I forgot the app passcode

The passcode is stored only on your device and we have no way to recover it. If Face ID or fingerprint is on, use it to get in and change the passcode in Settings. If not, you will need to delete the app and install it again, which erases your progress and gems.

How do I delete my data?

Settings has an option to delete everything. Uninstalling the app also removes the data from the device. We don't keep your data on our servers.